Table of Contents
- Problem 1: Viber not connecting to the internet
- Problem 2: Unable to send or receive messages
- Problem 3: Viber crashes or freezes frequently
- Problem 4: Calls not going through on Viber
- Problem 5: Viber notifications not working
- Problem 6: Viber app not updating
- Problem 7: Viber contacts not syncing
- Problem 8: Viber app not showing contact names
- Problem 9: Viber displaying incorrect time on messages
- Problem 10: Viber app not opening or launching
Problem 1: Viber not connecting to the internet
If Viber is not connecting to the internet on your Android device, follow these steps:
- Make sure you have a stable internet connection.
- Check if other apps are able to access the internet.
- Restart your Android device and try again.
- If the problem persists, uninstall and reinstall the Viber app.
- Contact your internet service provider if the issue continues.
Problem 2: Unable to send or receive messages
If you are unable to send or receive messages on Viber, try these solutions:
- Check your internet connection.
- Verify that the recipient's phone number is correct.
- Clear the cache of the Viber app.
- Ensure that you have the latest version of Viber installed.
- If the problem persists, reinstall the app.
Problem 3: Viber crashes or freezes frequently
To resolve frequent crashes or freezes on Viber:
- Restart your Android device.
- Ensure that you are using the latest version of Viber.
- Clear the cache and data of the Viber app.
- Disable any task killer or battery optimization apps that may interfere with Viber.
- If the issue continues, uninstall and reinstall the app.
Problem 4: Calls not going through on Viber
If you are experiencing issues with calls on Viber:
- Ensure you have a stable internet connection.
- Check if the person you are calling has a stable internet connection as well.
- Restart your Android device and try again.
- Update Viber to the latest version.
- Reinstall the Viber app if the problem persists.
Problem 5: Viber notifications not working
If Viber notifications are not working on your Android device:
- Open the Settings app on your Android device.
- Go to "Apps" or "Applications" and find Viber.
- Tap on "Notifications" and ensure they are enabled.
- Check if Viber is allowed to send notifications in the system settings.
- If the issue continues, reinstall Viber.
Problem 6: Viber app not updating
If the Viber app is not updating on your Android device:
- Open the Google Play Store.
- Search for "Viber" and open the Viber app page.
- If an update is available, tap on "Update" to install it.
- If the update does not appear, try clearing the Google Play Store cache.
- If the issue persists, uninstall and reinstall Viber.
Problem 7: Viber contacts not syncing
If your Viber contacts are not syncing:
- Ensure that you have granted Viber permissions to access your contacts.
- Open the Viber app and go to "Settings".
- Select "Accounts" and tap on "Viber Connect".
- Toggle the switch to disable and then re-enable Viber Connect.
- If the problem persists, remove your Google account from your Android device and add it again.
Problem 8: Viber app not showing contact names
If the Viber app is not displaying contact names:
- Open the Viber app and go to "Settings".
- Select "Privacy" and ensure that the "Show All Contacts" option is enabled.
- Grant Viber permissions to access your contacts.
- If the issue continues, reinstall Viber and sync your contacts again.
Problem 9: Viber displaying incorrect time on messages
If Viber is showing incorrect timestamps on messages:
- Ensure that the time and date are correctly set on your Android device.
- Open the Viber app and go to "Settings".
- Select "Privacy" and toggle the switch for "Use Device's Time" to enable it.
- If the problem persists, reinstall Viber.
Problem 10: Viber app not opening or launching
If the Viber app is not opening or launching:
- Restart your Android device.
- Ensure that you have enough storage space available.
- Clear the cache and data of the Viber app.
- Uninstall any conflicting apps that may interfere with Viber.
- If the issue continues, reinstall Viber from the Google Play Store.