Common Synology WiFi Router Problems and How to Fix Them
Synology WiFi routers are known for their reliability and advanced features. In this guide, we will discuss some common problems that users may encounter with Synology WiFi routers and provide step-by-step instructions on how to fix them.
Problem 1: Slow or intermittent WiFi connection
Solution:
1. Check your internet service provider (ISP) connection: Ensure that your internet plan provides sufficient bandwidth for your needs. Contact your ISP if you suspect any issues with the service.
2. Position the router properly: Place the router in a central location to maximize coverage. Avoid obstructing it with walls or objects that could weaken the signal.
3. Adjust antenna orientation: If your router has external antennas, try different orientations and angles to improve signal strength.
4. Optimize wireless channel selection: Log in to your router's web interface (typically accessed through a browser by entering its IP address). Navigate to Wireless > General Settings and experiment with different Wi-Fi channels until you find one with minimal interference.
5. Enable Quality of Service (QoS): QoS settings prioritize certain types of network traffic over others, minimizing lag for activities such as video streaming or online gaming.
6. Upgrade firmware version: Check for firmware updates on Synology's website or through the router's web interface (typically found under System > Update & Restore). If an update is available, follow the instructions provided by Synology.
Problem 2: Unable to connect devices wirelessly
Solution:
1. Verify correct credentials: Ensure that you are using the correct Wi-Fi network name (SSID) and password when connecting devices wirelessly.
2. Restart your devices: Power off all devices trying to connect wirelessly (e.g., laptops, smartphones), turn off their Wi-Fi functionality briefly, then power them back on and attempt to reconnect.
3. Reset network settings on the device: On your device, go to Settings > Wi-Fi and tap on your network's name. Select "Forget this Network" or a similar option, then reconnect by entering the SSID and password.
4. Disable MAC address filtering: In the router's web interface, navigate to Wireless > MAC Filter and ensure that MAC address filtering is disabled or add the devices' MAC addresses if it is enabled.
5. Check for IP conflicts: If you've assigned static IP addresses in your network, make sure there are no conflicts between devices sharing the same IP address.
Problem 3: Limited wireless coverage
Solution:
1. Increase transmit power: Login to your router's web interface and navigate to Wireless > General Settings. Adjust the transmit power level to a higher value (if available) while keeping in mind any legal restrictions imposed by your country or region.
2. Use wireless range extenders or additional access points: Consider installing range extenders or deploying additional access points in areas where signal strength is weak.
3. Upgrade antenna (if possible): Some Synology routers have detachable antennas; upgrading them with higher gain antennas can enhance signal coverage.
Problem 4: Router frequently disconnects from internet
Solution:
1. Restart modem and router: Power off both devices, wait for a minute, then power them back on starting with the modem followed by the router.
2. Check cable connections: Ensure that all cables connecting your modem and router are securely plugged in at both ends.
3. Update firmware version of both devices: Visit Synology's website for any available updates for both your WiFi router model as well as your modem (if provided by Synology).
4. Contact ISP support team: If none of these steps resolve the issue, reach out to your ISP's customer support team who may be able to identify any connectivity problems on their end.
By following these troubleshooting steps, you should be able to resolve many common Synology WiFi router problems.