Solving Touchscreen Not Responding Issues on Microsoft Surface Pro

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In this guide, we will address the common problem of touchscreen not responding on Microsoft Surface Pro devices. We will provide step-by-step instructions to help you troubleshoot and fix this issue. Whether the problem is due to software glitches, hardware malfunctions, or incorrect settings, we will explore various solutions to get your touchscreen working again. Please follow the instructions carefully to avoid any unnecessary complications.

Table of Contents

Symptoms of Touchscreen Not Responding

Before we dive into the solutions, it's important to identify the common symptoms of a touchscreen that is not responding on your Microsoft Surface Pro:

  • The touchscreen fails to register any touch input.

  • Touch gestures like swipe or pinch-to-zoom do not work.

  • The screen may freeze or become unresponsive intermittently.

Possible Causes

The touchscreen not responding issue on your Microsoft Surface Pro can be caused by various factors including:

  • A software glitch or bug.

  • Outdated device drivers.

  • Incompatible or misconfigured touch settings.

  • Physical damage or hardware malfunction.

Best Fix: Troubleshooting Steps

Follow these steps to troubleshoot and fix the touchscreen not responding issue on your Microsoft Surface Pro:

Step 1: Restart Your Surface Pro

Start by performing a simple restart of your device to potentially resolve any temporary software glitches.

  1. Press and hold the Power button for approximately 10 seconds until your Surface Pro shuts down.

  2. Wait for a few seconds, then press the Power button again to turn it back on.

  3. Check if the touchscreen is functioning now.

Step 2: Update Windows and Drivers

Make sure your Microsoft Surface Pro is running the latest Windows updates and drivers, as outdated software can sometimes cause touchscreen issues.

  1. Connect your Surface Pro to the internet.

  2. Go to Settings by clicking the Start button and selecting the gear icon.

  3. In the Settings menu, select Update & Security.

  4. Click on Windows Update and select Check for Updates.

  5. If updates are available, let them install, and then restart your device.

  6. After restarting, go back to Settings, select Update & Security, and then click on Windows Update.

  7. Select Check for Updates again to make sure all updates are installed.

  8. Additionally, update your device drivers by going to the Microsoft website and downloading the latest drivers specific to your Surface Pro model.

  9. Restart your Surface Pro and test the touchscreen functionality.

Step 3: Calibrate the Touchscreen

Calibrating the touchscreen can help if the touch response is inaccurate or completely unresponsive in certain areas of the display.

  1. Go to Settings and select Devices.

  2. In the Devices menu, click on Touchpad & touchscreen.

  3. Under "Related settings," click on "Calibrate the screen for pen or touch input."

  4. Follow the on-screen instructions to calibrate your touchscreen.

  5. Test the touchscreen to see if it is working properly now.

Step 4: Perform a Two-Button Shutdown

If the problem persists, performing a two-button shutdown can help reset the hardware and resolve any remaining issues.

  1. Disconnect any peripherals or accessories connected to your Surface Pro.

  2. Press and hold the Volume Up button and the Power button simultaneously for about 15 seconds.

  3. Release both buttons and wait for another 10 seconds.

  4. Press and release the Power button to turn on your Surface Pro.

  5. Check if the touchscreen is now responsive.

FAQ

Here are some frequently asked questions related to touchscreen issues on Microsoft Surface Pro:

Q: My Surface Pro touchscreen is still not responding after following all the troubleshooting steps. What should I do next?

A: If none of the solutions provided in this guide have resolved the issue, it is advisable to contact Microsoft Support or visit an authorized service center for further assistance.

Q: Can I fix a physically damaged touchscreen on my Surface Pro?

A: Physical damage to the touchscreen may require professional repair or replacement. Contact Microsoft Support or an authorized service center for assistance.

Tips & Tricks

Here are some additional tips and tricks that may help improve touchscreen responsiveness on your Microsoft Surface Pro:

  • Keep your device and touchscreen clean by regularly wiping it with a microfiber cloth.

  • Disable unnecessary background applications or services to free up system resources.

  • Ensure your Surface Pro is running within the recommended temperature range as excessive heat can affect touchscreen performance.

  • Consider using a stylus or pen for more precise touch input if your Surface Pro supports it.

  • Regularly check for firmware updates specific to your model that can address touchscreen-related issues.

By following these steps and considering the additional tips, you should be able to resolve the touchscreen not responding problem on your Microsoft Surface Pro. Enjoy the smooth and responsive touch experience!

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