Troubleshooting Common Eero Router Problems: A Step-by-Step Guide
Eero is a popular mesh Wi-Fi system that provides fast and reliable internet coverage throughout your home. This guide will walk you through the process of troubleshooting common Eero router problems, helping you get back online quickly.
1. Check your internet connection:
- Ensure that your modem is connected to the broadband service properly.
- Verify if other devices are able to connect to the internet. If not, contact your internet service provider (ISP) for assistance.
2. Power cycle your Eero devices:
- Unplug both the modem and all eero devices from their power sources.
- Wait for 30 seconds before plugging them back in.
- Start by connecting and powering on the modem first, followed by each eero device one at a time.
3. Verify physical connections:
- Ensure that all Ethernet cables are securely connected between the modem and eero gateway or main router.
- Check if there are any loose connections or damaged cables. Replace them if necessary.
4. Reboot your network via the Eero app:
- Launch the Eero app on your smartphone or tablet.
- Navigate to "Settings" > "Advanced" > "Troubleshooting."
- Tap on "Restart Network".
Note: This step should be used as a last resort as it interrupts internet connectivity temporarily for all connected devices.
5. Update firmware:
Keeping your Eeros updated is crucial for optimal performance and bug fixes.
Follow these steps to ensure you have the latest firmware version:
For iOS users:
i) Open the App Store on your iPhone or iPad
ii) Tap on 'Updates' at bottom right corner
iii) Look for 'Eero' under available updates
iv) Tap 'Update' next to the Eero app if an update is available
For Android users:
i) Open the Google Play Store on your Android phone or tablet
ii) Tap on the menu icon (three horizontal lines)
iii) Select 'My apps & games'
iv) Look for 'Eero' under available updates
v) Tap 'Update' next to the Eero app if an update is available
6. Reset your Eero devices:
- If you are still experiencing issues, you might need to perform a factory reset as a last resort.
Note: This step will erase all your network settings, and you'll have to set up your network from scratch.
To reset an individual eero device:
i) Locate the reset button on the back of your eero device.
ii) With a paperclip or pin, press and hold the reset button until it starts flashing yellow.
iii) Once it flashes yellow, release the button. The device will go through a factory reset process.
To factory reset all eeros at once:
i) Unplug all of your eeros from their power sources.
ii) Press and hold down both buttons on each of them simultaneously.
Note: On some older models, there is only one button that needs pressing and holding down.
iii) Continue holding down until all units flash red momentarily before turning white again.
7. Contact Eero support:
- If none of these steps resolve your issue, reach out to Eero customer support directly. They can provide further assistance tailored to your specific problem.
Remember, troubleshooting steps may vary depending on different firmware versions or hardware generations. Always refer to official documentation or contact customer support for accurate guidance when in doubt.
By following this detailed guide step-by-step, you should be able to identify and resolve most common issues with your Eero router, ensuring a seamless internet experience in your home.