Table of Contents
- Issue 1: Shazam fails to identify songs
- Issue 2: Shazam crashes or freezes
- Issue 3: Shazam does not work offline
- Issue 4: Shazam cannot access the microphone
Issue 1: Shazam fails to identify songs
If Shazam is unable to identify songs, try the following troubleshooting steps:
1. Check your internet connection
Ensure that your Android device has a stable internet connection. Shazam requires an active internet connection to identify songs.
2. Restart Shazam
Close the Shazam app completely and restart it. This can help resolve any temporary glitches or issues with the app.
3. Update Shazam
Check if there are any updates available for Shazam on the Google Play Store. Updating the app to the latest version can fix any bugs or compatibility issues.
4. Clear app cache
Go to your Android device's Settings > Apps > Shazam. Tap on "Storage" and then select "Clear Cache." This clears any temporary data that may be causing issues with song identification.
5. Reinstall Shazam
If none of the above steps work, try uninstalling and reinstalling Shazam. This can help resolve any underlying issues with the app.
Issue 2: Shazam crashes or freezes
If Shazam keeps crashing or freezing, follow these troubleshooting steps:
1. Restart your device
Sometimes, a simple device restart can resolve temporary issues causing Shazam to crash or freeze.
2. Update your Android OS
Ensure that your Android device is running the latest version of the operating system. Outdated OS versions can cause compatibility issues with apps like Shazam.
3. Clear app data
Go to your Android device's Settings > Apps > Shazam. Tap on "Storage" and then select "Clear Data." Note that this will reset all your Shazam settings and history.
4. Disable battery optimization
Some Android devices may optimize battery usage for apps, which can interfere with Shazam's performance. Go to your device's Settings > Battery > Battery Optimization, and select Shazam. Choose "Don't Optimize" to prevent battery optimization for Shazam.
Issue 3: Shazam does not work offline
If Shazam fails to work offline, try the following steps:
1. Ensure offline mode is enabled
Open Shazam and go to Settings. Make sure the "Offline Mode" option is enabled. If it's already enabled, try disabling and re-enabling it.
2. Check offline library
Make sure you have songs saved in your offline library. Shazam requires songs to be saved offline in order to identify them without an internet connection.
3. Re-download offline library
If your offline library is not working, try deleting and re-downloading the songs. Go to your Shazam offline library and remove the existing songs. Then, re-download them while connected to the internet.
Issue 4: Shazam cannot access the microphone
If Shazam is unable to access your device's microphone, try the following steps:
1. Check microphone permission
Go to your Android device's Settings > Apps > Shazam > Permissions. Make sure the microphone permission is enabled for Shazam.
2. Restart your device
A simple device restart can sometimes resolve microphone access issues.
3. Test microphone with other apps
Check if the microphone is working properly by using it with other apps or recording tools. If the microphone doesn't work with any app, there may be a hardware issue that needs to be addressed.
Remember, if none of the troubleshooting steps mentioned above resolve your issue, you can always reach out to Shazam support for further assistance.