Viber is an incredibly popular messaging and calling app that allows users to connect with friends, family, and colleagues around the world. With its user-friendly interface and a wide range of features, Viber has become a go-to communication tool for many iOS users. However, like any app, Viber sometimes encounters issues that can hinder the calling experience. In this guide, we will walk you through troubleshooting steps to fix any problems you may encounter with Viber's video and voice calls on your iOS device.
Table of Contents
- Connection Issues
- Audio Issues
- Video Issues
- Call Drops
- FAQs
- App History
Connection Issues
1. Check your internet connection
If you are experiencing connection issues while making Viber calls, the first thing you should do is ensure that you have a stable internet connection. Try switching from Wi-Fi to cellular data or vice versa to see if the problem persists.
2. Restart your device
Sometimes, simply restarting your iOS device can resolve connectivity issues. Press and hold the power button until the slider appears, then slide it to power off. Wait a few seconds, then press and hold the power button again to turn it back on.
3. Update Viber
Make sure you are using the latest version of Viber. Outdated versions of the app can sometimes cause connectivity problems. Open the App Store, go to the Updates tab, and check if there's an update available for Viber.
Audio Issues
1. Check your device's volume
Ensure that your device's volume is turned up and not muted during Viber calls. You can adjust the volume using the physical buttons on the side of your device or through the Control Center.
2. Enable Viber's microphone access
If the person you're calling cannot hear you, make sure Viber has access to your device's microphone. Go to Settings > Privacy > Microphone, and ensure that Viber is toggled on.
3. Test with another call
Try making a call using another app to determine if the audio issue is specific to Viber or your device in general. This will help narrow down the cause of the problem and guide you towards the appropriate troubleshooting steps.
Video Issues
1. Check your camera access
If the person you're calling cannot see you, ensure that Viber has access to your device's camera. Go to Settings > Privacy > Camera, and make sure Viber is toggled on.
2. Restart Viber
Closing and reopening the Viber app can sometimes resolve video-related issues. Double-click the Home button (or swipe up from the bottom on iPhone X or later), and then swipe left or right to find the Viber app. Swipe up on the Viber app preview to close it. Launch Viber again, and check if the video issue persists.
3. Update iOS
Ensure that your iOS device is running the latest version of the operating system. Outdated software can sometimes conflict with certain app features. Go to Settings > General > Software Update, and if an update is available, follow the on-screen instructions to install it.
Call Drops
1. Check signal strength
Weak cellular or Wi-Fi signals can lead to call drops. Ensure that you have a strong and stable connection before making Viber calls.
2. Reduce network congestion
If you're experiencing call drops during peak usage hours, it could be due to network congestion. Try making your calls during off-peak hours when the network is less crowded.
3. Contact your service provider
If call drops persist even with a strong signal, it may be worth reaching out to your service provider for assistance. They can help diagnose any network-related issues that could be causing the problem.
FAQs
- Q: Can I make Viber calls without an internet connection?
- A: No, Viber requires a stable internet connection to make calls.
- Q: Are Viber calls encrypted?
- A: Yes, Viber uses end-to-end encryption to ensure the privacy and security of your calls.
- Q: Can I use Viber on multiple devices simultaneously?
- A: Yes, Viber supports multi-device usage, allowing you to make and receive calls on multiple devices at the same time.
App History
Viber was first introduced in 2010 as a free messaging and calling app for iOS and Android devices. Since its inception, it has gained a massive user base and established itself as one of the leading communication apps globally. Viber continuously evolves, adding new features and improvements to enhance the user experience. As of now, it remains one of the most reliable and feature-rich apps for staying connected with friends and loved ones around the world.
Remember, troubleshooting is a collaborative effort between you and your device. So, follow these steps and conquer any Viber calling issues that come your way. Happy calling!