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Troubleshooting Wi-Fi Connectivity Problems on your Motorola Moto G

Posted on September 24, 2023 by HowTo.help

Table of Contents

  • Issue 1: Unable to connect to Wi-Fi network
  • Issue 2: Intermittent Wi-Fi connectivity
  • Issue 3: Slow Wi-Fi speeds
  • Issue 4: Wi-Fi connection drops frequently

Issue 1: Unable to connect to Wi-Fi network

If you are unable to connect your Motorola Moto G to a Wi-Fi network, follow these steps:

1. Check Wi-Fi network availability

Make sure the Wi-Fi network you are trying to connect to is available and functioning properly.

2. Check Wi-Fi settings on your Moto G

Go to Settings > Wi-Fi and ensure that Wi-Fi is turned on. Also, check if your Moto G is in Airplane mode, as it can disable Wi-Fi connectivity.

3. Restart your Moto G and Wi-Fi router

Restart your Moto G and Wi-Fi router to refresh the network connections. To restart Moto G, press and hold the power button, then tap "Restart." For your Wi-Fi router, unplug its power source, wait for a few seconds, and plug it back in.

4. Forget and reconnect to the Wi-Fi network

If the issue persists, go to Settings > Wi-Fi, find the Wi-Fi network you are having trouble with, tap and hold on it, then select "Forget network." Afterward, reconnect to the network by selecting it again and entering the correct password.


Issue 2: Intermittent Wi-Fi connectivity

If you are experiencing intermittent Wi-Fi connectivity on your Moto G, follow these steps:

1. Check Wi-Fi signal strength

Ensure that you are within range of the Wi-Fi router and that the signal strength is strong enough. You can do this by checking the Wi-Fi icon on the status bar.

2. Disable battery optimization for Wi-Fi

Some Android devices may optimize Wi-Fi usage to save battery. To disable this feature, go to Settings > Battery > Battery optimization (tap on the three dots in the top right corner if not visible), select "All apps," find the Wi-Fi app, and set it to "Don't optimize."

3. Update Moto G software

Make sure your Moto G is running the latest software version. Go to Settings > System > Advanced > System updates and check for any available updates. Install them if necessary.

4. Reset network settings

If the issue persists, you can reset the network settings on your Moto G. Go to Settings > System > Reset > Reset Wi-Fi, mobile & Bluetooth. Note that this will remove all saved Wi-Fi networks and Bluetooth devices, so you will need to set them up again.


Issue 3: Slow Wi-Fi speeds

If your Moto G is connected to Wi-Fi but experiencing slow speeds, try the following troubleshooting steps:

1. Check other connected devices

Test the Wi-Fi speeds on other devices connected to the same network. If they are also slow, the issue may be with your internet service provider.

2. Move closer to the Wi-Fi router

Ensure that you are in close proximity to the Wi-Fi router to receive a stronger signal. Walls and other obstacles can weaken the signal strength.

3. Restart Moto G and Wi-Fi router

Restart both your Moto G and Wi-Fi router to refresh the network connections. Follow the steps mentioned in Issue 1, Step 3 above.

4. Clear cache partition

Clearing the cache partition on your Moto G can help resolve slow Wi-Fi speeds. To do this, turn off your device, then press and hold the Volume Down and Power buttons simultaneously until the Boot Mode screen appears. Use the Volume Down button to navigate to "Recovery," then press the Volume Up button to select it. When the Android logo appears, press and hold the Power button, then press the Volume Up button once. Use the Volume Down button to navigate to "Wipe cache partition," and press the Power button to select it. Finally, select "Reboot system now" using the Power button.


Issue 4: Wi-Fi connection drops frequently

If your Moto G frequently drops the Wi-Fi connection, follow these steps:

1. Forget and reconnect to the Wi-Fi network

Similar to Issue 1, Step 4, forget the Wi-Fi network and reconnect to it. This can help establish a more stable connection.

2. Change Wi-Fi frequency band

Try switching the Wi-Fi frequency band on your Moto G. Go to Settings > Wi-Fi > Advanced > Wi-Fi frequency band. If it is set to "Automatic," change it to either 2.4 GHz or 5 GHz, depending on your network's capabilities.

3. Modify Wi-Fi sleep settings

Some devices may have Wi-Fi sleep settings that can interfere with the connection. Go to Settings > Wi-Fi > Advanced > Keep Wi-Fi on during sleep and set it to "Always" or "Only when plugged in," depending on your preference.

4. Perform a factory reset

If all else fails, you can perform a factory reset on your Moto G. Note that this will erase all data on your device, so make sure to back up important information beforehand. Go to Settings > System > Reset > Factory data reset and follow the on-screen instructions.


By following the troubleshooting steps outlined above, you should be able to resolve most Wi-Fi connectivity problems on your Motorola Moto G. If the issues persist, consider contacting Motorola support or your internet service provider for further assistance.

Tags: Motorola Moto G

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