Guide: Troubleshooting Guide: What to Do When Your iPhone 11 Won't Turn On
Introduction:
Having your iPhone 11 not turning on can be frustrating, as it hinders you from accessing important information and using essential functions.
Step-by-Step Guide:
1. Check for Power:
- Ensure that your iPhone is charged by connecting it to a known working charger and cable.
- Leave it connected for at least 15 minutes, even if no charging indicator appears.
- If there's insufficient charge left in the battery, your device may not turn on immediately.
2. Force Restart:
- If your iPhone remains unresponsive after charging, perform a force restart.
- For iPhone 11 models without a Home button (Face ID):
Press and release the Volume Up button quickly > Press and release the Volume Down button quickly > Press and hold the Side/Power button until you see the Apple logo.
- For older models with a Home button (Touch ID):
Press and hold both the Home button and Side/Power button simultaneously until the Apple logo appears.
3. Check Button Responsiveness:
- Pay attention to whether any physical buttons are stuck or unresponsive.
- Make sure none of them are physically damaged or jammed as this could prevent your device from turning on.
4. Verify Display Functionality:
- Look closely at your screen for any signs of damage such as cracks or black spots.
- Shine a flashlight onto it in case backlighting is malfunctioning but still responding to touch input.
5. Attempt DFU Mode Restore (Optional):
NOTE: This step should only be attempted if previous steps were unsuccessful; proceed with caution as this will erase all data from your device.
- Connect your iPhone to a computer using a Lightning/USB cable.
- Launch iTunes (for Windows) or Finder (for Mac) if it doesn't open automatically.
- Enter DFU mode:
For iPhone 11 models without a Home button (Face ID):
Quickly press and release the Volume Up button > Quickly press and release the Volume Down button > Press and hold the Side/Power button until the screen goes black, then while continuing to hold the Side/Power button, also press and hold down the Volume Down button for 5 seconds. Release only the Side/Power button while continuing to hold down Volume Down for an additional 10 seconds. If successful, your device's screen will remain black.
For older models with a Home button (Touch ID):
Simultaneously press and hold both Home and Power buttons for about 8 seconds until your device's screen turns black. Release only Power but continue holding Home for another five seconds. If done correctly, your device's screen will remain black.
- Restore iPhone: You should see an alert prompt on iTunes
/Finder stating that an iPhone in Recovery Mode has been detected. Follow on-screen instructions to restore your device.
6. Contact Apple Support:
- If none of these steps resolved the issue, it is recommended to reach out to Apple Support directly or visit an authorized service provider near you.
Remember that performing any troubleshooting steps might pose potential risks; therefore, always ensure you have backed up your data prior to attempting any kind of restore or reset procedure.
Finished:
We hope this guide helped you troubleshoot why your iPhone 11 won't turn on. By following these step-by-step instructions carefully, you can potentially resolve common issues without professional assistance in most cases.